Frustration, thy name is Ebuyer.

posted in General

Whilst I am not generally wishing to assail a company, and my general experience with Ebuyer has been positive over the years - if it wasn't I wouldn't still use them - I am somewhat annoyed lately. So here's the story...

I bought the parts for a new computer in April, and as seems to be my luck with every computer I've ever built (not just with parts from Ebuyer, but other stores both online and offline) some of the memory modules I bought were faulty. So, as you can imagine I contacted them and arranged for a return/replacement.

I bought the modules in a single kit of 4 modules, and so was a bit concerned I may have to down my PC for a week or so while they were replaced. So naturally I raised an "eNote" on their site to ask, specifying complete with product link that I bought a 4x4gb kit, and asking would I need to return only the faulty items or the entire kit. They said just send the faulty modules.

All confirmed, I started the returns process requesting an RMA number - again, in my request I said "I have sent an eNote and was told only to send the faulty modules", someone checked it over and moved it to the next step, which had to be done by phone. So I phoned them up, and again (twice if I recall during the conversation) expressed my concern over whether I would need to return all 4 or just 2, and that I had been advised only 2. The bloke on the phone agreed only the 2 were needed. My RMA number was assigned and collection arranged for the following tuesday.

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